Back in late 2016 we were experiencing serious delays to our Saudi SASO certification process. Since moving to XDS the SASO process across our USA, UK and German operations is streamlined, hassle free and SASO certification now arrives within a matter of days, not months.
We used to use multiple global inspection agencies and struggled with up to 10 days delay in the issuance of a SONCAP Certificate. With XDS Solutions turnaround is far superior and quality of service is excellent.
XDS is excellent. Our Account Manager is really helpful and comes back to us within a short space of time. Most importantly though, the turnaround for SASO Certificate issuance is now very quick meaning we can operate comfortably within client deadlines and streamline our supply chain.
I first approached XDS Solutions after an urgent request for SASO documentation from a Saudi Customer. I knew nothing about the documentation and was a little overwhelmed when I discovered what was required to produce them. However, the service provided by XDS was absolutely top class. They gave me every assistance I required and provided understanding to the whole process. The Documents were provided in good time and I was able to send them to Saudi Arabia quickly to allow the goods to enter the country without delay.
I have since used them on several occasions and am always dealt with promptly. The staff are proficient in their service and the quality comes through. I can’t thank them enough for their initial assistance and with everything that has followed.
Our personal account manager is always at the other end of the phone. Ready to answer any questions. Incredibly aware of our specific business challenges and up to date on the complex and ever changing compliance requirements of Nigerian customs.
XDS has managed all our requirements for Certificates of conformity and we are very happy with the services they provide.