When speed is of the essence: Export compliance to Saudi Arabia has never been quicker for this international business
EnerSys is the global leader in batteries, chargers and accessories for motive, reserve, aerospace and defence applications.
XDS Solutions has been providing fully managed export compliance services to the business’s Saudi Arabian and Nigerian export teams since August 2015. We recently caught up with the EnerSys Shared Service Centre Export Team to discover a little more about the export challenges they faced, and the solutions they’ve discovered to fix them…
Exporting to Saudi Arabia:
“Historically EnerSys Saudi had used one of the well-known multinational export compliance firms to process the inspection and compliance certification requirements of its reserve power battery exports. But, we’d been experiencing longer and longer delays, and struggled with the lack of personal support and flexibility we received.
Export compliance was slow. In fact, we often found that it would take up to 3 weeks from initial request to inspection and to finally be issued with a new, or updated certificate of conformity,” explained the EnerSys Shared Service Centre Export Team.
“Obviously this situation could not be allowed to impact our telecom and utility end customers, and so we decided to migrate our export compliance work over to XDS. Now, instead of web based forms we have a single account manager, who understands our business and the Saudi customs compliance requirements implicitly.
If changes are needed to a compliance certificate I simply pick up the phone to XDS. Our account manager’s helpful, responsive approach means that applying for a new or updated compliance certificate is now a 1-day process, with the first draft received by the end of the working day.
The service XDS provides is second to none. The team is always open to suggestions, and work hard to find tailored compliance solutions to fit our specific export challenges,” concluded the team.
On all my dealings with XDS-Solutions, they have gone the extra mile and are now my first and only point of call. Due to bad past experiences we were rather hesitant in pursuing the African markets, XDS has now given us the confidence and support and I am proud to say that we have resumed exporting once again.
XDS Solutions has simplified the CoC process for Saudi, Kenya, Uganda and Nigeria. Making the process far easier thanks to better communication. Also the time it takes for a Certificate of Conformity to be issued is faster than the inspection agencies we’d used previously.
The service XDS provides is second to none. Fast, and effective. The team is always open to suggestions, and work hard to find tailored compliance solutions to fit our specific export challenges.
I first approached XDS Solutions after an urgent request for SASO documentation from a Saudi Customer. I knew nothing about the documentation and was a little overwhelmed when I discovered what was required to produce them. However, the service provided by XDS was absolutely top class. They gave me every assistance I required and provided understanding to the whole process. The Documents were provided in good time and I was able to send them to Saudi Arabia quickly to allow the goods to enter the country without delay.
I have since used them on several occasions and am always dealt with promptly. The staff are proficient in their service and the quality comes through. I can’t thank them enough for their initial assistance and with everything that has followed.
XDS Solutions provided my company with everything that was needed in order to ship to Saudi Arabia. This included a SASO certificate, a country of origin certificate and even translated our instructions to Arabic. Being able to go to one place made it so much easier to get all the right documents in the right place at the right time. XDS solutions were friendly, helpful and professional; I would recommend them to any export company.
