When speed is of the essence: Export compliance to Saudi Arabia has never been quicker for this international business
EnerSys is the global leader in batteries, chargers and accessories for motive, reserve, aerospace and defence applications.
XDS Solutions has been providing fully managed export compliance services to the business’s Saudi Arabian and Nigerian export teams since August 2015. We recently caught up with the EnerSys Shared Service Centre Export Team to discover a little more about the export challenges they faced, and the solutions they’ve discovered to fix them…
Exporting to Saudi Arabia:
“Historically EnerSys Saudi had used one of the well-known multinational export compliance firms to process the inspection and compliance certification requirements of its reserve power battery exports. But, we’d been experiencing longer and longer delays, and struggled with the lack of personal support and flexibility we received.
Export compliance was slow. In fact, we often found that it would take up to 3 weeks from initial request to inspection and to finally be issued with a new, or updated certificate of conformity,” explained the EnerSys Shared Service Centre Export Team.
“Obviously this situation could not be allowed to impact our telecom and utility end customers, and so we decided to migrate our export compliance work over to XDS. Now, instead of web based forms we have a single account manager, who understands our business and the Saudi customs compliance requirements implicitly.
If changes are needed to a compliance certificate I simply pick up the phone to XDS. Our account manager’s helpful, responsive approach means that applying for a new or updated compliance certificate is now a 1-day process, with the first draft received by the end of the working day.
The service XDS provides is second to none. The team is always open to suggestions, and work hard to find tailored compliance solutions to fit our specific export challenges,” concluded the team.
The whole experience of working with XDS Solutions has been positive. When we have an order for Saudi Arabia that we need assistance with I know now that it will be dealt with quickly and expertly. The account managers and the service from XDS is fantastic
On all my dealings with XDS-Solutions, they have gone the extra mile and are now my first and only point of call. Due to bad past experiences we were rather hesitant in pursuing the African markets, XDS has now given us the confidence and support and I am proud to say that we have resumed exporting once again.
XDS has managed all our requirements for Certificates of conformity and we are very happy with the services they provide.
We did start to work with XDS as the procedures to get SASO or KUCAS seemed to be much easier than with other organisations in France. We found procedures elsewhere became constantly ever more complicated and slow.
We used to use multiple global inspection agencies and struggled with up to 10 days delay in the issuance of a SONCAP Certificate. With XDS Solutions turnaround is far superior and quality of service is excellent.
