Polar Paper wish they had made SONCAP switch to XDS earlier
Polar Paper has been a leading trader in the paper and board industry since the early 1970s.
But faced with 21st century SONCAP challenges when exporting to Nigeria, Polar needed a reliable partner to help them with Certificates of Conformity (CoC).
XDS team so helpful through SONCAP certificates issuance process
Grace Thorogood, Director at Polar’s North London headquarters, explained: “In addition to the group’s export trading activities we have successful merchanting and wholesale activities in the UK.
“The group has therefore been supplying companies throughout the world with paper and board products for many years.”
As Polar Paper ship paper products to Nigeria they needed to ensure they were working with the best in the business, even if it meant switching from a long-standing service provider a few years ago.
“XDS approached me a few times and suggested we switch,” added Grace Thorogood. “I was reluctant at first, but now I wish I’d done it much earlier.
“I am extremely happy with the service provided by XDS, it is excellent. That’s the reason we’re still with them. My account managers are always extremely helpful.”
No delay in SONCAP issuance times with XDS Solutions
Polar Paper are so happy with the service XDS Solutions provides because of the account managers’ accuracy and speed, they cannot foresee any change from XDS continuing to make sure they comply with SONCAP guidelines implemented by the Standards Organisation of Nigeria (SON).
“I know if they can help me with something, they will,” said Grace Thorogood. “The whole process is always very quick, and we don’t have to wait.
“Sometimes my requests are quite demanding, but they still do their utmost to help me. As far as Nigeria is concerned, I don’t foresee us making any changes.”
About XDS Solutions:
Every step of your export document journey managed by us. No more complex forms, no more frustrating processes, just a team of expert advisors who’ll move mountains to meet your SONCAP certification deadline.
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